Returns are generally accepted within 30 days from the delivery date. Please initiate the return process within this timeframe to ensure eligibility for a refund or exchange.
To ensure a smooth return process, all products being returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by Trimleaf. The RMA number helps us track and process your return efficiently. Please contact us to request an RMA number.
In the unfortunate event that you receive a defective item, we will provide a shipping label or reimburse your shipping costs for returning the product. Please contact our customer support team for assistance and further instructions.
If you wish to return a product due to remorse or any reason other than a defect, the customer is responsible for shipping the product back to us. Please ensure that the product is packaged securely to avoid damage during transit.
Kindly note that certain items, such as consumables (e.g., nutrients and supplements), are not eligible for return once they have been opened or used. These items are considered final sale and cannot be returned under any circumstances. We apologize for any inconvenience caused, but no exceptions can be made.
Returns may be subject to a minimum restocking fee of 15-20%. The exact restocking fee percentage will depend on the specific product and manufacturer guidelines. Additionally, the cost of return shipping for remorse returns is the responsibility of the buyer.
Please be aware that our guarantee does not apply to final sale products.
To be eligible for a return, all products must meet the following criteria:
We understand that receiving your refund in a timely manner is important to you. The refund process typically takes between 3 to 7 business days. Once your return is received and processed in our warehouse, the refund will be issued automatically to the payment method you used to place your order.
We appreciate your understanding and cooperation in adhering to our returns policy. If you have any questions or need assistance with a return, please don't hesitate to contact us. We are here to help!